Refund Policy

Last updated: January 2025

Important: Digital Products Policy

Due to the instant access nature of digital products, all e-book sales are final. Once an e-book has been downloaded or accessed, we cannot offer refunds.

No Refund Policy

All purchases of digital e-books from DreamReads are final and non-refundable. This policy exists because:

  • E-books are instantly accessible upon purchase
  • Digital content cannot be "returned" once accessed
  • You receive immediate, permanent access to the full content
  • This is standard practice for digital product marketplaces

Before You Purchase

To ensure you're happy with your purchase, we provide:

  • Detailed descriptions: Comprehensive information about each e-book's content
  • Preview text: Sample excerpts to review the writing style and content
  • Page count and length: Clear information about the e-book size
  • User reviews: Honest feedback from other readers
  • Category and tags: Easy filtering to find relevant content

Please review all available information carefully before making your purchase decision.

Exceptions

We may consider refunds only in the following exceptional circumstances:

  • Technical issues: If there's a technical problem preventing you from downloading or accessing your purchase, and we cannot resolve it within 48 hours
  • Duplicate purchases: If you accidentally purchased the same e-book twice within a short time period
  • Billing errors: If you were charged incorrectly due to a system error
  • Severely defective content: If the e-book file is corrupt, unreadable, or significantly incomplete (not applicable to content disagreement)

How to Request an Exception

If you believe you qualify for an exception, please contact us within 7 days of purchase:

  1. Include your order confirmation number
  2. Describe the specific issue in detail
  3. Provide screenshots if relevant (for technical issues)
  4. Explain why you believe an exception should be made

We'll review your request within 2-3 business days and respond via email.

Technical Support

Before requesting a refund exception, please note that most technical issues can be resolved:

  • Your e-books are always available in "My Library" for re-download
  • Try a different browser or device if downloads aren't working
  • Check your spam folder for order confirmation emails
  • Clear your browser cache and try again
  • We can email your e-book directly if other methods fail

Our support team is here to help resolve any access issues quickly.

Payment Processing

All payments are processed through Stripe, a secure payment processor. If you have disputes about charges or payment processing, please contact Stripe support or your bank directly. However, please note that successful payments for digital products remain non-refundable per this policy.

Questions About This Policy?

If you have any questions about our refund policy or believe you have a valid exception, please don't hesitate to contact us.