Help Center
Step-by-step guides to help you get the most out of DreamReads
Step-by-Step Guides
Making Your First Purchase
- 1Browse e-books in our Shop or on the Home page
- 2Click on an e-book to view details and preview
- 3Click 'Add to Cart' for any e-books you want
- 4Click the cart icon in the top navigation
- 5Review your order and click 'Proceed to Checkout'
- 6Enter your email and payment information
- 7Complete payment through our secure Stripe checkout
Downloading Your E-Books
- 1After purchase, you'll receive a confirmation email
- 2Click 'My Library' in the top navigation
- 3Find your purchased e-book in your library
- 4Click the 'Download' button on the e-book
- 5The PDF will download to your device
- 6Save the file to your preferred location
- 7You can re-download anytime from My Library
Managing Your Library
- 1Access 'My Library' from the top navigation
- 2View all your purchased e-books in one place
- 3Click any cover to see purchase date and details
- 4Download e-books as many times as you need
- 5Your library is permanent - purchases never expire
- 6Access your library from any device after logging in
Requesting New E-Books
- 1Click 'Requests' in the navigation or 'Submit New Idea' button
- 2Fill out the request form with your e-book idea
- 3Provide a clear title and detailed description
- 4Add relevant tags and select preferred length
- 5Submit your request for AI and admin review
- 6Once approved, your idea appears on the public leaderboard
- 7Community members vote on their favorite requests
- 8Top-voted request each month gets created!
Account Management
- 1Click the user icon in the top navigation
- 2Select 'My Profile' to view account information
- 3See your purchase history and statistics
- 4View requests you've submitted and voted on
- 5Update your display name if needed
- 6Click 'Logout' when using a shared device
Troubleshooting
⚠️I didn't receive my order confirmation email
- Check your spam/junk folder - confirmation emails sometimes land there
- iCloud email users (me.com, icloud.com, mac.com) may experience 10-15 minute delays
- Your e-books are always available in My Library regardless of email
- Wait 15 minutes, then check My Library for your purchase
- If still missing after 1 hour, contact our support team
⚠️Download button isn't working
- Refresh the page and try again
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Temporarily disable any ad blockers or browser extensions
- Check if your browser is blocking pop-ups or downloads
- Try from a different device if available
- Contact support if the issue persists
⚠️My purchase isn't showing in My Library
- Make sure you're logged into the correct account
- Check the email used for payment matches your login email
- Wait 2-3 minutes - there may be a slight processing delay
- Refresh the My Library page
- Log out and log back in
- Check your email for order confirmation to verify purchase went through
- Contact support with your order confirmation number
⚠️Payment was declined or failed
- Verify your card details are entered correctly
- Check that your card has sufficient funds
- Contact your bank - some banks flag online purchases as suspicious
- Try a different payment method
- Ensure your billing address matches your card's registered address
- Some VPNs or international cards may be declined - try disabling VPN
- Contact Stripe support for payment-specific issues
⚠️I can't open or read the PDF e-book
- Make sure you have a PDF reader installed (Adobe Reader, Preview, etc.)
- Try opening in a different PDF reader application
- Re-download the e-book - the file may have been corrupted
- Check that the download completed fully (file size should be several MB)
- Update your PDF reader to the latest version
- Try transferring to a different device
- Contact us and we can email you the file directly
Need More Help?
Can't find what you're looking for? Our support team is ready to assist you!